How can we help?

A: Yes! The Zimbra Cloud Admin Dashboard leads you through the steps to add your own custom domain. Click here for a demo »

A: Yes! Zimbra Cloud works on:

• Chrome v80.0 (Windows, macOS, Linux)
• Firefox v74.0 (Desktop)
• Safari v13.0 (macOS)
• MS Edge v80.0 (Windows 10)

There will be apps available soon for iOS and Android devices.

A: An email administrator or admin manages email for a team or business. The Zimbra Cloud admin uses the Admin Dashboard to:

• Create new mailboxes or modify existing accounts for team members
• Add your company’s email domain
• Create distribution lists
• Manage your Zimbra Cloud subscription

An admin is assigned automatically in Zimbra Cloud. You can change and/or add admins any time in the Zimbra Cloud Admin Dashboard.

A: Your quota includes includes both your email attachments and your cloud storage.

A: There are many ways you can customize Zimbra Cloud for yourself using Settings. Here’s a link to the Settings options in the User Guide. https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html#_settings
Some things you may want to check out are:

• Adding another email account (so your email from that account will be delivered to your Zimbra Cloud account too)
  https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html#_add_an_account
• Setting up an out of office message
  https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html#_out_of_office_settings
• Sharing your Zimbra Cloud account content with another team member
  https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html#_share_email_folders

A: If you forget your password, click the “Forgot Password” link on the login screen. A password reset link will be emailed to your recovery email address. Click here for a demo »

A: Yes! Zimbra Cloud even offers an Outlook Connector. Click here for instructions.

A: Zimbra Cloud supports Two Factor Authentication (2FA), message integrity, non-repudiation of origin (using digital signatures) and data security (using encryption). Here are some more detailed aspects of security and privacy.

• Privacy - We only use the email data for the purpose of running the service.
• PGP support – Zimbra Cloud supports email encryption tools such as OpenPGP and S/MIME, which allow you to encrypt and sign messages that only the intended recipient can view.
• Encryption – Zimbra Cloud encrypts all data on the network (i.e. TLS, HTTPs, WebRTC) and at rest.
• Compliance - Zimbra Cloud uses SOC compliant facilities. Our information security program and policies are based in ISO 27002-5000. Synacor is SSAE 16, SOC 2 Type 2, and PCI compliant as well as adhering to regulations like GDPR and CCPA.
• Security by Design - We regularly scan code for security vulnerabilities. We regularly run 3rd party penetration and vulnerability tests on our deployments. Our cloud deployments leverage firewalls, VPN protection, anti-virus software and DDoS protection. We regularly perform activities for combatting spam, allow listing and deny listing.

A: No! Zimbra Cloud doesn’t do any of these things.

A: Zimbra Cloud has built in spam filters, but you can also select any email and mark it as spam using the button in the email window.

A: Click here to view the Privacy Policy and here for Terms of Service.

A: You can import email, calendar and contact content from any of these sources:

	Office 365 & Outlook
	Gmail and G Suite   Click here for a demo »
	Yahoo   Click here for a demo »
	AOL
	Another account like IMAP, CardDAV or CalDAV account
	Zimbra (Open Source Edition and Network Edition)

In Zimbra Cloud, click in the upper right > Settings > Import from Another account. When importing from another Zimbra account, you can import your Tasks, Briefcase files and Tags. Filters, Flags and Signatures aren't imported.

A: Yes! You can import contacts into Zimbra Cloud along with email and calendar content. In Zimbra Cloud, click in the upper right > Settings > Import from Another account.

A: You can connect to any of these tools in a few quick steps.

	Slack   Click here for a demo »
	Dropbox
	Google Drive
	OneDrive
	Zoom
	Jitsi

In Zimbra Cloud, click in the upper right > Settings > Select one of the integration options.

A: Yes! We will be sad to see you go (and we hope you tell us what you don’t like about Zimbra Cloud), but you can export an MBOX file with all your email and attachments any time. You can import that file into Apple Mail, Gmail, Outlook and other email services.

To export your content to an MBOX file:

1. Click Settings.
2. Click Accounts.
3. Click the account you want to export.
4. Click Export.

A: When your Zimbra Cloud trial ends, access to your email will be disabled. If you decide not to subscribe to Zimbra Cloud, before your trial period ends, please either export all your email or migrate it to another email address.