How can we help?

FAQs: Features & Benefits

Q: Can I use my own custom domain with Zimbra Cloud?

A: Yes! The Zimbra Cloud Admin Dashboard leads you through the steps to add your own custom domain.

Q: Will Zimbra Cloud work on my browser? iOS device? Android device?

A: Yes! Zimbra Cloud works on:
  • Chrome v80.0 (Windows, macOS, Linux)
  • Firefox v74.0 (Desktop)
  • Safari v13.0 (macOS)
  • MS Edge v80.0 (Windows 10)

There will be apps available soon for iOS and Android devices.

Q: What does it mean to be an administrator?

A: An email administrator or admin manages email for a team or business. The Zimbra Cloud admin uses the Admin Dashboard to:
  • Create new mailboxes or modify existing accounts for team members
  • Add your company’s email domain
  • Create distribution lists
  • Manage your Zimbra Cloud subscription

An admin is assigned automatically in Zimbra Cloud. You can change and/or add admins any time in the Zimbra Cloud Admin Dashboard.

Q: Does my mailbox quota apply to just email, my cloud storage or both?

A: Your quota includes includes both your email attachments and your cloud storage.

Q: Can you explain some of the Settings capabilities?

A: There are many ways you can customize Zimbra Cloud for yourself using Settings. Here’s a link to the Settings options in the User Guide. https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html#_settings
Some things you may want to check out are:

Q: What if I forget my password?

A: If you forget your password, click the “Forgot Password” link on the login screen. A password reset link will be emailed to your recovery email address.

Q: Does Zimbra Cloud email work with Outlook and other applications?

A: Yes! Zimbra Cloud even offers an Outlook Connector.

Q: Who do I contact when I’m stuck?

A: If you're based in the United States or Canada and get stuck with billing or account problems, please reach out to XMission

FAQs: Privacy & Security

Q: How is Zimbra Cloud’s security?

A: Zimbra Cloud supports Two Factor Authentication (2FA), message integrity, non-repudiation of origin (using digital signatures) and data security (using encryption). Here are some more detailed aspects of security and privacy.
  • Data Sovereignty – You data remains in your region.
  • Privacy - We only use the email data for the purpose of running the service.
  • PGP support – Zimbra Cloud supports email encryption tools such as OpenPGP and S/MIME, which allow you to encrypt and sign messages that only the intended recipient can view.
  • Encryption – Zimbra Cloud encrypts all data on the network (i.e. TLS, HTTPs, WebRTC) and at rest.
  • Compliance - Zimbra Cloud uses SOC compliant facilities. Our information security program and policies are based in ISO 27002-5000. Synacor is SSAE 16, SOC 2 Type 2, and PCI compliant as well as adhering to regulations like GDPR and CCPA.
  • Security by Design - We regularly scan code for security vulnerabilities. We regularly run 3rd party penetration and vulnerability tests on our deployments. Our cloud deployments leverage firewalls, VPN protection, anti-virus software and DDoS protection. We regularly perform activities for combatting spam, allow listing and deny listing.

Q: Does Zimbra Cloud serve ads, use my personal data or read my email?

A: No! Zimbra Cloud doesn’t do any of these things.

Q: How do I reduce my unwanted email messages (spam)?

A: Zimbra Cloud has built in spam filters, but you can also select any email and mark it as spam using the button in the email window.

Q: Where can I find the Privacy Policy?

A: Click here to view the Privacy Policy and here for Terms of Service.

FAQs: Importing Your Content

Q: How do I import content from another account?

A: You can import email, calendar and contact content from any of these sources:
Outlook Logo Office 365 & Outlook
Gmail Logo Gmail and G Suite
Yahoo Logo Yahoo
AOL Logo AOL
Other Email Logo Another account like IMAP, CardDAV or CalDAV account
Zimbra Mail Logo Zimbra (Open Source Edition and Network Edition)

In Zimbra Cloud, click in the upper right > Settings > Import from Another account. When importing from another Zimbra account, you can import your Tasks, Briefcase files and Tags. Filters, Flags and Signatures aren't imported.

Q: Can I import my contacts into Zimbra Cloud?

A: Yes! You can import contacts into Zimbra Cloud along with email and calendar content. In Zimbra Cloud, click in the upper right > Settings > Import from Another account.

FAQs: Tools for Collaborating

Q: How do I connect to my other tools?

A: You can connect to any of these tools in a few quick steps.
Slack Logo Slack
Dropbox Logo Dropbox
Google Drive Logo Google Drive
OneDrive Logo OneDrive
Zoom Logo Zoom
Jitsi Logo Jitsi

In Zimbra Cloud, click in the upper right > Settings > Select one of the integration options.

FAQs: Trial & Cancellation

Q: If I don’t like Zimbra Cloud, can I export my email?

A: Yes! We will be sad to see you go (and we hope you tell us what you don’t like about Zimbra Cloud), but you can export an MBOX file with all your email and attachments any time. You can import that file into Apple Mail, Gmail, Outlook and other email services.

To export your content to an MBOX file:
  1. Click Settings.
  2. Click Accounts.
  3. Click the account you want to export.
  4. Click Export.

Q: What happens when my trial period ends?

A: When your Zimbra Cloud trial ends, access to your email will be disabled. If you decide not to subscribe to Zimbra Cloud, before your trial period ends, please either export all your email or migrate it to another email address.