EXECUTIVE SUMMARY

Email systems continue to be the most used single tool for communications and collaboration, and organizations of all sizes continue to evaluate and deploy new email platforms on a regular basis. Email systems are not all the same: there is wide variability in the features and functions of leading email systems, the impact they have on IT labor requirements, and their Total Cost of Ownership (TCO).

KEY TAKEAWAYS

The goal of this white paper is to present an Osterman Research analysis of Email and Collaboration Platforms in the context of long-term requirements to consider, comparing several leading email systems, including Microsoft Exchange, Zimbra, Google Apps, IBM Lotus Domino and Novell Groupwise.

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